Refund & Cancellation Policy

This policy explains when refunds are available for paid engagements with Week One AI, how to request one, and how long refunds take. It is written to be clear and fair. Where you have a signed engagement agreement, that agreement's terms apply alongside this policy, and if a specific term there conflicts with this policy, the engagement agreement controls.

Our Refund Principles

We work on custom, done-for-you engagements. Much of the value we deliver is the time and work we put in once a project starts. This policy balances that reality with fair treatment when a project is cancelled or when a payment is made in error.

Refund Scenarios

Cancellation before work begins. If you cancel a paid engagement or milestone before we have started work on it, you are entitled to a full refund, minus any non-recoverable payment-processing fees charged by the payment provider. These processing fees are not paid to us and cannot be recovered, so they are deducted from the refund.

Work already in progress. Once work has begun on a paid engagement or milestone, that payment is non-refundable. By that point we have committed time and resources to your project.

Multi-milestone engagements. For engagements structured into multiple milestones, refunds are assessed milestone by milestone:

• Milestones where work has already begun are non-refundable.
• Payments for milestones or work that have not yet started may be refunded on a pro-rata basis, at Week One AI's discretion.

Duplicate or erroneous payments. If you are charged twice for the same work, or a payment is made in clear error (for example, a wrong amount or a payment for something never ordered), we will refund the affected amount in full once verified.

How to Request a Refund

Send your refund request by email to info@weekoneai.com. Please include:

• The name and email associated with the engagement.
• The invoice or payment reference, if you have it.
• A short description of why you are requesting the refund.

Timeline

We will review your request and notify you of approval or denial within 5 business days. If we need more information to verify the request, we will let you know within that window.

Once a refund is approved, we issue it back to your original payment method within 7–10 business days. The time it then takes to appear on your statement depends on your bank or payment provider.

Disputes and Chargebacks

If something feels wrong with a charge, please contact us first at info@weekoneai.com before filing a dispute or chargeback with your bank or card provider. Most issues are simple misunderstandings we can resolve quickly, and we respond to payment concerns within 2 business days. Reaching out to us first is faster for you and lets us fix genuine errors directly.

Relationship to Your Engagement Agreement

This policy sets our general approach to refunds and cancellations. It does not override the specific commercial terms of a signed engagement agreement, proposal, or work order. Where such an agreement exists, its refund, cancellation, and payment terms apply together with this policy.

Contact

Refund requests and questions: info@weekoneai.com.