Terms of Service

Acceptance and Who We Are

Welcome to Week One AI. These Terms of Service ("Terms") govern your use of our website (weekoneai.com) and the general terms on which we provide our services. By using our website or engaging us, you agree to these Terms. If you do not agree, please do not use the site.

Week One AI is an AI automation and consulting business operated from India, serving business clients internationally. Week One AI is a trade name of RICHA SINGHAL, a sole proprietor. All business communications, including any text messages, are sent by RICHA SINGHAL trading as Week One AI.

What We Do

We provide done-for-you AI automation and consulting for businesses, including AI front desk and voice agents, workflow automations, websites, and integrations. Our services are delivered digitally. Our website describes what we do and lets you contact us or request a session; it does not sell anything directly and has no checkout.

Engagements

Our website does not, by itself, create a client relationship or any obligation to provide services. Every engagement is governed by a separate written proposal, agreement, or work order agreed between you and Week One AI. If anything in that engagement agreement conflicts with these Terms, the engagement agreement controls for that engagement.

Quotes, Payment, and Invoicing

We do not publish prices. Pricing is agreed in a written proposal or invoice before any payment is due. We bill international clients in US dollars (USD) and Indian clients in Indian rupees (INR). Invoices are due as stated on the invoice or in the applicable proposal.

You are responsible for any taxes, duties, or similar charges that apply to you in your own jurisdiction, except for taxes based on our own income.

Client Responsibilities

To let us do our work, you agree to:

• Provide accurate, complete, and timely information, materials, and access needed to deliver the engagement.
• Hold and provide any necessary rights and permissions for materials, accounts, or systems you give us access to.
• Use our services and any deliverables lawfully, and not for any deceptive, harmful, or unlawful purpose.

Delays or gaps in the information or access you provide may affect timelines, which are set in the applicable work order.

Intellectual Property

All content on our website — including text, design, graphics, and logos — is owned by Week One AI or its licensors and is protected by applicable law. You may not copy, reproduce, or reuse it without permission, except as ordinary browser use requires.

Ownership of the deliverables we create for you in an engagement is governed by the terms of that engagement agreement. Absent specific terms, we may retain rights in our own pre-existing tools, know-how, and reusable components.

Confidentiality

Each of us may receive confidential information from the other during an engagement. Both parties agree to use the other's confidential information only to perform and receive the services, to protect it with reasonable care, and not to disclose it to others except as needed to deliver the work or as required by law. This does not apply to information that is public, already known, independently developed, or lawfully received from a third party.

Disclaimers

We provide our services with reasonable skill and care. Beyond that, and to the extent permitted by law:

• No guarantee of results. We do not guarantee any specific business outcome, revenue, savings, lead volume, or other performance result. Outcomes depend on many factors outside our control, including your market, your execution, and third-party platforms.
• Site content is information, not advice. Content on our website is provided for general information only and is not professional, legal, financial, or other advice you should rely on for your specific situation.
• Our services and website are provided "as is" and "as available" except for the commitments expressly made in a signed engagement agreement.

Limitation of Liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the services or these Terms.
• Week One AI's total liability arising out of or related to an engagement will not exceed the total fees you paid to us for that engagement in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions of liability. Where that is the case, the limitations above apply only to the extent permitted, and nothing here limits liability that cannot lawfully be limited (such as for fraud).

Indemnification

You agree to defend, indemnify, and hold harmless Week One AI from claims, losses, and expenses (including reasonable legal fees) arising out of your misuse of our services or deliverables, your unlawful instructions or content, or your breach of these Terms or of the rights of a third party.

Termination of Site Access

We may suspend or terminate your access to the website if you misuse it, attempt to disrupt or compromise it, or violate these Terms. Termination of site access does not by itself end an active engagement, which is governed by its own agreement.

Customer Support

For support or questions, email info@weekoneai.com. We aim to respond within 2 business days.

SMS / Text Messaging Terms

What the program is. If you opt in, Week One AI sends text messages to the mobile number you give us. Our messages are customer-care messages about your enquiry only: replies to a question you asked us, appointment confirmations, appointment reminders, and follow-ups about that enquiry. We do not send marketing or promotional text messages.

How you opt in. The only place on this website where you can opt in to text messages is the booking form on our Contact page. If you choose to give a phone number there, you must separately tick a consent box — unticked by default — before the form can be submitted, authorizing customer-care texts about your enquiry. Ticking that box is not a condition of purchase. If you would rather not receive texts, simply leave the phone field blank — you can still book a session. No other form on this site collects a phone number for text messaging. You can also opt in by texting us first. See exactly how the opt-in works.

Your consent. By providing your phone number and opting in, you confirm that you own the mobile number you gave us, or that you are authorized to use it and to consent on its behalf. You give your written consent to receive automated text messages from Week One AI at that number. Consent is not a condition of purchasing any goods or services from us — you can hire us, book a call, and get support without ever agreeing to receive texts.

Opting out. You can opt out at any time by texting STOP to any message you receive from us. We will send one final confirmation message and then stop. You may also opt out by emailing info@weekoneai.com, and we will honor an opt-out communicated to us in any other reasonable way. If you later want to receive messages again, you can rejoin by opting in again through the original signup process.

Support. Reply HELP to any of our messages for assistance, email us at info@weekoneai.com, or call +91 8287773860.

Delivery. Carriers are not liable for delayed or undelivered messages.

Costs and frequency. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary depending on your booking and your project. Contact your mobile service provider for details about your plan.

Accuracy of your number. Tell us if your mobile number changes or is reassigned. You agree not to give us a number you are not authorized to provide, and you will let us know promptly if you stop using a number you gave us.

Refunds

Payments and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

Dispute Resolution

If a dispute arises, please write to us first at info@weekoneai.com so we can try to resolve it directly. Both parties agree to work in good faith to resolve any dispute within 30 days of written notice.

If the dispute is not resolved, it will be handled by the courts or through arbitration under the laws of India, which govern these Terms without regard to conflict-of-laws rules.

Your mandatory rights are protected. Nothing in these Terms limits or removes any mandatory consumer or other rights you may have under the laws of your own jurisdiction, including for clients located in the United States. Where such mandatory rights apply, they take precedence over any conflicting term here.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the website after changes take effect means you accept the updated Terms.

Contact

Questions about these Terms: info@weekoneai.com.